Bridging the gap between business goals and user needs, for meaningful customer experiences.
For 18 years I have designed experiences in a variety of industries, including: healthcare, education, arts, travel, retail, insurance, finance, and electronic design automation. This varied landscape of domain knowledge has given me the opportunity to see the world from a variety of perspectives. Experience design allows me to be curios, empathic and analytical every day to help shape the dynamic and complex world around us.
Customer Experience Strategy
Design & Business Strategy
Published on the Closed Loop Blog June 25, 2015. UX practitioners are encouraged to attain simplicity in design, however user research... read more →June 25, 2015
Published on the Closed Loop Blog February 2, 2015. Client-agency collaboration is the new path to awesome. View ArticleFebruary 2, 2015
I had the pleasure of attending a master class with Ayse Birsel on Designing the Life you Love. Here is... read more →May 24, 2014
I was fortunate to attend this year's 99U Conference in New York City. The experience provided many reminders of my... read more →May 20, 2014
John transforms detailed or ambiguous directions into a comprehensive visual design for online (web-site, enterprise applications) and print (training, documentation and marketing) mediums. He is conscientious of his and your time, self-directed, highly motivated and his work product kicks... (you know what).- Sean Brady, Director of Product Management
John has a natural talent for interaction design and a very impressive knack for branding and identity. He is dedicated to delivering for his clients very engaging and comprehensive media solutions.- Josh Kirby, Lead Developer, OHSU Web Strategies
I would always be glad to work with John. Methodical, personable, integrity-filled, insightful, adaptable, and trustworthy are some adjectives that come to mind.- Riley Taylor, Director of Engineering, Kronos Inc.