Summary

I currently work as Lead User Experience Designer at PayPal, where I collaborate with global and regional designers and stakeholders to build a new generation of design systems, standards, and tools.

Prior to joining PayPal, I was Director of Experience Design for Closed Loop, a UX consultancy, where I led a team of strategists, researchers, and designers to build engaging experiences for major brands.

Prior to joining Closed Loop, I was Associate Director of UX & Product Management for enterprise healthcare technology at The Advisory Board Company. There I focused on transitioning a widely used nursing workload and scheduling product into its next generation. Through Agile practices, we rebuilt the entire product, leveraging customer research, to create a product that surpassed the value and features of its predecessor.

For 18 years I have designed experiences in a variety of industries, including healthcare, education, arts, travel, retail, insurance, finance, and electronic design automation. This diverse landscape of domain knowledge has given me the opportunity to see the world from a variety of perspectives. Experience design allows me to be curious, empathic and analytical to help shape the dynamic and complex world around us.

My areas of expertise include:

  • Product Design
  • Service Design
  • Interaction Design
  • Customer Experience Strategy
  • Design & Business Strategy
  • Design Research

Specific capabilities include:

  • Lead the design of world-class experiences
  • Deliver and apply strategic research findings in impactful ways
  • Navigate, understand and work in a diverse landscape of client domains
  • Mentor project teams in a positive and motivating manner
  • Strong information analysis and synthesis skills
  • Excellent observational skills and ability to influence organizational improvement
  • Excellent verbal and written communication skills in all media and situations
  • Expert practice of UX methodologies
  • Deep knowledge of UX industry history and trends

Positions Held

Lead User Experience Designer

PayPal

 – Present | San Jose, California

At PayPal, I collaborate with global and regional designers and stakeholders to build a new generation of design systems, standards, and tools.

Lead User Experience Consultant

PayPal

 – March 2017 | San Jose, California

(Contracted through Closed Loop.) As Lead UX Consultant and core member of the global PayPal.com product team at PayPal, I play an integral role in the following:

  • Conduct competitive market research
  • Develop and evolve a design system based on customer insights
  • Collaborate with global & regional stakeholders
  • Design and facilitate global co-design workshops
  • Develop and evolve UX guidelines
  • Design the product experience for an internal website management tool, practicing Agile methodology
  • Prototype and explore new web/app interaction approaches
  • Help grow the team from 6 to 22 members

Director of Experience Design

Closed Loop Inc.

 – March 2017 | Roseville, California

Closed Loop is a digital advertising, research and design consultancy. As Director of Experience Design, I lead the UX Design practice bringing together research, design and strategy to create optimum customer experiences.

Overview:

  • Direct and create useful and engaging digital experiences that bridge clients’ strategic objectives with their customers’ needs
  • Deliver proven results for major brands in the financial, retail, travel, and insurance industries
  • Present design solutions and research findings to client stakeholders across all levels of their organization
  • Mentor and inspire a team of highly talented UX professionals
  • Lead the UX strategy and design for in-house product development
  • Conduct customer and usability research to inform iterative stages of design
  • Manage weekly internal presentations to share information on completed projects, industry trends, new ideas and inspiration
  • Write and speak about experience design case studies and best practices
  • Uphold the company’s highest standards for building and preserving solid client relationships

Senior Experience Designer

Closed Loop Inc.

– June 2015 | Roseville, California

Results & Accomplishments:

  • Developed a series of customer journey mapping initiatives for a major online ticket marketplace, communicating customer insights throughout the organization and informing product CX strategy
  • Led a series of UX design improvement initiatives, over several years, for an international online payments service
  • Researched, designed, prototyped and tested the global navigation and filtering for a popular home furnishing website
  • Redesigned a life insurance quoting system for a major insurance company, resulting in a 3x increase in conversion
  • Designed and orchestrated in-house and on-site participatory design workshops
  • Expanded Closed Loop’s UX service line into Customer Journey Mapping and Service Strategy

Co-Founder / Co-Chair, Local Chapter

IxDA Sacramento

Sacramento, California

The Interaction Design Association (IxDA) – Sacramento chapter is a multi-disciplinary community of UX & Interaction Design professionals dedicated to sharing, educating and inspiring.

  • Facilitated Design Thinking workshops for local area professionals
  • Presented recaps of national IxDA conference talks to local members, encouraging future involvement and attendance
  • Co-presented and assisted with other talks and workshops on interaction design, brainstorming techniques and usability research

Associate Director UX & Product Management

The Advisory Board Company

Portland, Oregon

The Advisory Board Company is a global research, consulting, and technology firm partnering with 125,000 leaders in 3,200 organizations across health care and higher education.

  • Delivered strong UI concepts with a focus towards minimal marketable features, while building in extensibility for future enhancements
  • Promoted consistent, user-centered, accessible design in an ever-expanding product
  • Conducted usability and co-design sessions with real users, from front line staff nurses to CNOs
  • Managed and prioritized all aspects of the product, using Agile and Lean Software Development principles
  • Worked directly with developers on product features, layout and design
  • Coordinated with development and QA teams to drive features from concept to release
  • Designed and developed marketing materials to strengthen and promote the OptiLink brand
  • Developed and maintained in-system help documentation and release notes

UX Designer

The Advisory Board Company – OptiLink Division

Portland, Oregon

The Advisory Board Company is a global research, consulting, and technology firm partnering with 125,000 leaders in 3,200 organizations across health care and higher education.

  • Redesigned the user interface for the next generation of OptiLink – an enterprise nursing workload and scheduling platform
  • Championed a usability research initiative to engage customers and lead the development team toward user-centered design
  • Presented design updates and research findings to stakeholders ensuring open communication throughout the process

Owner

Meyerhaus Design

Portland, Oregon

For 8 years I owned and operated Meyerhaus Design, a digital design consultancy, where I produced engaging digital experiences for small businesses and non-profit organizations in arts and education.

Abbreviated client list includes:

  • Intel
  • Mentor Graphics
  • Audiofile Engineering
  • Madison Children’s Museum
  • The Clinton Foundation’s Alliance for a Healthier Generation
  • Center for Traditional Medicine
  • Body Therapy Education
  • CollegeMapper

Additional Experience

See LinkedIn for more details.

Education

University of Wisconsin-Madison

Bachelor of Science: Inter-Arts and Technology 1992 – 1996
Graduated with Honors in the School of Education